March 18, 2021 at 03:22 AM
By Mike A
I’ve recently done a club fitting at JBM Golf in Valrico, FL where I had an excellent experience. After only 9 days, I received the drop-shipped TSi2 Hybrid to my home. I’m expecting Vokey SM8 wedges and T200 Irons 4-GW as well and curious what the current expected lead times are for these sticks?
March 18, 2021 at 09:51 PM
Been waiting since December 5th for my T100s set. No expected ship date has been told to me. All the best to you.
Anthony CTinton Falls NJ
Jonathan SmithCharlotte, NC
FreshlySnipesDel Mar, California
Sean SIndianapolis, IN
Chuck ZMt Pleasant, SC
May 20, 2021 at 11:41 AM
I ordered a set of T300s on March 26. I was originally told they would ship on May 11. That was pushed back until June 11 and I was just advised it has been pushed again until mid July. Pathetic Titleist.
I'm getting really frustrated. Hopefully I get them by them by the end of the season.
May 25, 2021 at 10:47 AM
Like many others I am experiencing a delay that is coming up on three months in a couple of days. I had placed my order for the 620MB, 3/4" long and 2 degrees upright - Project X Stiff - Tour Velvet 360 Midsize + 2 extra wraps.
Like many others here (and elsewhere) it is not necessarily being out of pocket over a thousand dollars and waiting as patiently as we can; it is the fact that nobody is reaching out to us...the consumer, across the board. We are instigating the conversations over and over with our perspective representatives through whom we placed our orders. Every time I have reached out to mine I am told that it is looking like it will be next month.
"3-4 weeks" at initial order. "Looking like they might have the heads in April.", the next month. "Yours are scheduled to be built in May." the next. "They didn't get as many heads as they thought - looking like June." last month...and as June approaches we are now hearing murmurs about July?
And all of this is only communicated when we reach out - Never have I received an unsolicited communication about delays or setbacks.
This is the crux of the discontent that I am reading about and experiencing. It is really hard to reach out and deliver bad news...like, really, really hard. I get it. Customers are going to be disappointed and the person who delivers (or in our case, does not deliver) the bad news is likely feeling empathy, fear and anxiety about delivering the news to the customers - so that part gets skipped.
The new problem is that Titleist is trying their best to fulfill orders as best they can in hopes that they delight of receiving the equipment will quell the sour taste of disappointment - and this is not reality. The addition of lack of effective communication and the use of generic platitudes (Pandemic delays, Global shortages etc..) is beginning to sow doubt in the minds of consumers that Titleist knows how to handle these situations internally.
As far as we are know, from what we are told, the Company does not know how many clubs it can make in day/week/month because it does not know how much material it can get from its suppliers. Lets compound that with the math of the number of orders that are in their system waiting to be fulfilled...so the full consumer insight into the Acushnet Corporation is that they do not have knowledge or control over their supply chain, they are unable to forecast their supply chain given a year of pandemic related disruption, and therefore cannot predict the production dates of consumer orders...and last, but not least - they are not going to issue a communication stating as much so at least we know the story behind the delays.
...And almost none of the above paragraph is true. Acushnet / Titleist have been in this game for a long time and they are by all counts, the best in the world at it. They professionals on top of professionals who know economics, supply / demand, business administration, bean counting, input -- output, cause and effect...and on and on.
Please Titleist/Acushnet/Ghost of Bobby Jones or Ben Hogan/Golf Gods/Those who still carry a 1-Iron/Chubbs wooden hand...anybody with optics into this temporary set back - give us a sign that the company is okay and cares about the loyal players who have been and will continue to be a member of the Team Titleist family.
P.S. Please make it prior to fall aerification as well. I'd like to get some rounds in on the speedy summer greens. The damp fall play is beautiful, but I like it when they are running over 10 on the stimp.
Todd TSan Diego, CA
fred kfalls church, VA
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